(For earlier versions of Windows, click here) Windows 10 The steps to correct this depend on your operating system:

If the device is still not recognised, the software, or driver, required to detect the device may not be installed correctly. If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet. To test this, try connecting your device using a different USB cable.įirewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect.

We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault.

You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor.

Connect your navigation device to a different USB port on your computer.

If your device has a mount, remove it before connecting the USB cable. Make sure the cable is connected directly to your device, and not to the mount.Keep the button pressed until you hear the drums, then release it. Press and hold the On/Off button until your device restarts. Make sure that your device is switched on before you connect it to the computer.įirst, perform a soft reset while your device is connected:.To troubleshoot your device's connection, try the following: : The following navigation devices do not connect to HOME: GO 800/1000/2000 series, GO LIVE Top Gear edition, Via series, Start 20 series, Start 60, Blue&Me TomTom 2 LIVE, Sony XNV, TomTom Connect, GO 40, GO 50, GO 51, GO 60, GO 61, GO 400, GO 500, GO 600, GO 510, GO 610, Rider 410, Rider 400, Rider 40, GO 5000, GO 6000, GO 5100, GO 6100, Trucker 5000, Trucker 6000, START 40, START 50, START 60, Start 42, Start 52, Start 62, VIA 52, VIA 62, GO 520 Wi-Fi, GO 620 Wi-Fi, Rider 500, Rider 550, GO 5200 Wi-Fi, GO 6200 Wi-Fi, GO Basic, GO Classic, GO Essential, GO Premium, GO Premium X, GO Camper, GO Discover, GO Expert.If your navigation device is not recognised by your computer or is shown as 'Not connected' in MyDrive Connect, the issue might lay with the connection, the computer or with the device itself. Updating the software on your navigation device (TomTom HOME) TomTom HOME is installed on your computer.Īfter you have installed the software, click this link to see the steps for updating your device using TomTom HOME: If you are not allowed to administer the computer, contact the admin for the computer. You are asked to agree to the terms of the software license agreement.Įnter your admin password. To read the end user licence agreement, click the link When finished, TomTom HOME is saved in your downloads folder.Ĭlick the Finder icon in the Dock to switch to Finder.įrom the Finder menu at the top of the screen, clickĭouble-click the TomTom HOME dmg installer file. If your computer is running OS x versions 10.12 or 10.13 click here to Follow these steps:īutton below to download the latest version of TomTom HOME. To install TomTom HOME on your Mac, you need to download the file to your computer. If you are using another browser the steps may vary. The steps below refer to the Safari browser.

Tomtom home device not connected